Shipping policy

Shipping Policy

Thank you for shopping at PawNest! We are dedicated to getting your pet essentials delivered to your doorstep as quickly and safely as possible.

Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: Processing times may be slightly extended during high-volume periods or holidays.

2. Domestic Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5–10 business days Calculated at checkout / Free over $X
Expedited Shipping 2–4 business days Calculated at checkout

💡 Tip: If you offer free shipping over a certain amount (e.g., Free Shipping on orders over $50), you can add that here to help boost your sales!

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information is typically updated and active within 24–48 hours.

4. International Shipping

Currently, we only ship to addresses within [Your Country/Region, e.g., the United States / Canada]. We hope to expand to international pet lovers in the near future!

5. Damages & Issues

PawNest is not liable for products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

6. Missing or Stolen Packages

If your tracking information states that your package was delivered but you have not received it, please check around your property or with neighbors. If it remains missing, contact us at [Your Support Email] within 5 days of the marked delivery date so we can assist you in locating it.

Questions?

If you have any questions about the shipping of your order, please reach out to us at:

  • Email: [Your Support Email]

  • Contact Page: [Link to Contact Form]