Refund policy

Return & Refund Policy

At Pawnest, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.

  • Include all original tags, accessories, and packaging.

  • Be accompanied by a receipt or proof of purchase.

How to Start a Return

To request a return, please contact our support team at pawneest@gmail.com.

Please include:

  • Your order number

  • The reason for your return

  • Photos of the item (if damaged or defective)

Once your return is approved, we'll provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Return Address:
Will be provided after your return request is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at pawneest@gmail.com. We'll review your request and work quickly to resolve the issue through a replacement, exchange, or refund.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Personalized or custom-made products

  • Perishable goods

  • Gift cards

  • Final sale or clearance items

  • Products showing signs of use, damage, or alteration caused by the customer

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you'd like a different item, color, or size, the fastest option is to return your eligible item after approval and place a new order for the desired product.

Refunds

After we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

If you haven't received your refund within 15 business days after approval, please contact us at pawneest@gmail.com.

Questions?

If you have any questions regarding our Return & Refund Policy, feel free to contact us anytime:

Email: pawneest@gmail.com

We're always happy to help.